AdAstrA Research Group, Ltd cares about TRACE MODE and T-Factory users satisfaction in obtaining maximum benefit from the purchased software. We provide technical support in the Russian, English and Chinese languages for each registered TRACE MODE user, irrespective of the program purchase location.
The TRACE MODE users support is carried out both by our own Technical Support Service and by the company’s Authorized Partners. All engineers of the AdAstrA’s Technical Support service and its Authorized partners have TRACE MODE Certified Engineer degree a wide experience in practical development of manufacturing and process control systems, which enable them solving user problems quickly and with high quality. The AdAstrA’s technical support service is certified by TUV Cert (Germany) for the conformity to the ISO 9001:2000 quality standard.
All possible ways of communication are used for technical support of TRACE MODE users, i.e. telephone, fax, e-mail as well as technical support online forum.
TRACE MODE users can get a several types of technical support taking into account their preferences and needs. AdAstrA Research Group, Ltd. and its Authorized partners provide the following services:
- standard technical support (free of charge);
- personal technical support;
- corporate technical support.
The price of the standard technical support is already included into the software price and requires no extra charge.